Client Agreement

CLIENT AGREEMENT

This Agreement is made by and between Our Power Chapter, LLC and Client, whereby Randi Hogan ("Coach") agrees to provide coaching services focused on nutrition and wellness. Client will agree to this agreement for herself.

SERVICES

This agreement, between Our Power Chapter, LLC, and Client, will be ongoing with a minimum of a 16 week commitment, and continue from date of agreement or until terminated by Client or Our Power Chapter, LLC.

Coach will provide the coaching, advice and support by provision of the Services Client will need to achieve her goals. Apart from the initial consultation, Client will have weekly check-ins to update Coach on any of the above information (fitness goals, medical situations, lifestyle changes, etc.) in addition to her progress.

RESPONSIBILITIES

Coach will use her experience, skills, knowledge and education to design a program that will take into account Client’s lifestyle, personal goals, fitness level and medical history provided by Client.

Client is responsible for creating and implementing her own physical, mental and emotional well-being, decisions, choices, actions and results. As such, the Client agrees that Coach is not and will not be liable for any actions or inaction, or for any direct or indirect result of any services provided by Coach.

Client understands that coaching is not to be used as a substitute for professional advice by legal, mental, medical or other qualified professionals and will seek independent professional guidance for such matters. Coach is not a physician or registered dietitian.

Client agrees to communicate honestly, be open to feedback and assistance, and create the time and energy to participate fully in the program. Coach will be available to Client by direct messaging through a private portal as needed.

Client and Coach understand that both parties must commit to this program fully in order to receive results. Client progress depends on her effort and cooperation in and outside of the coaching sessions.

Client acknowledges that the results of any nutrition and fitness program cannot be guaranteed. Client acknowledges that individual results may vary, and no particular result is guaranteed by Coach.
Client will inform Coach of any conditions or changes to her health, now and ongoing, which might affect her ability to exercise safely with minimal risk of injury. If Coach needs more medical information from Client or Client’s medical practitioner, she agrees to provide such details in a timely fashion.

Holidays: Coach will be unavailable on major holidays. Additional holiday closures will be communicated in advance.

Late Policy: The weeks of the Services will run from Monday to Sunday. If Client is late in submitting a weekly check-in to Coach, Coach is not responsible for making adjustments until the next check-in date. Check-ins are due by 4pm EST of Client’s designated check-in date. Coach has a response time period of 48 hours following check-ins that are completed on time. Coach is available to answer messages from 9 am to 5 pm EST on business days. Correspondence received outside of the hours will be answered on the next business day. Weekly check-ins are needed for Coach to do her job. Data is needed for proper and accurate coaching updates. If Client does not complete her check-in for the week, she forfeits that week of Services.

SCHEDULE and FEES

All balances due for Services must be paid in full by Client prior to the rendering of Services. Services and programs are non-refundable, which includes down payments, payment plans, and programs paid in full. In the event that a payment arrangement is made, all payments must be made, in full, on or before the agreed upon dates. The fee for late payment is 5% of the amount due.

Additionally, in the event payment is not received on its due date, you may be removed from and/or lose access to any membership-only online groups or modules, at your Coach’s discretion. Non-payment may lead to further administrative actions taken by Our Power Chapter, LLC.

Client acknowledges that Our Power Chapter, LLC is not responsible for any overdraft charges, over-limit charges, or non-sufficient fund fees charged by the bank or credit card company. Client understands that she will be charged a $100 fee for any non-sufficient fund fees incurred by Our Power Chapter, LLC.

In the event that Client does not participate in her program and/or utilize all program materials, no full or partial refunds will be given or returned. Payment of Client’s program for Services in full is required even if she does not use or participate in it. If Client does not check-in for a week of Services, she forfeits that week of Services.

In the unlikely event that Coach is unable to continue Client’s program for any unseen reason or circumstance on the Coach’s behalf, Client may request a refund for any unfulfilled Services. Such refunds shall be issued at the Coach’s discretion and may take up to 30 business days from the date of request to process.

The Coach may cancel Services and/or revoke renewal of Services for Client’s non-compliance, lack of communication, or abusive behaviors.

PHOTOS and TESTIMONIES

This agreement gives permission to use photos and testimonies anonymously with Client’s identity and full name obscured, for example, her face removed and/or tattoos edited out, for lawful purposes.

All materials and Services provided to Client as part of a product or program or the Services which are the subject of this Agreement are proprietary and may not be duplicated, copied, reproduced, published or displayed in any form without the prior express written permission of Coach or Our Power Chapter, LLC. Client may not re-use, perform, modify, broadcast, transmit, re-post or use in any way the content or any derivative works thereof, without the prior express written permission of Coach or Our Power Chapter, LLC. All trademarks, logos, and service marks displayed on any materials provided as part of a product or program or the Services under this Agreement are protected by U.S. and International copyright and intellectual property laws. Access to any materials or content online or otherwise as part of a product or program or the Services is subject to this Agreement should not be construed as granting any license or right to use said content, including trademarks, logos and service marks of Coach or Our Power Chapter, LLC.

LIABILITY

Client agrees that she is deemed fit to exercise by her medical professional and will follow all instructions given to her by her Coach to ensure her safety during her exercise. Client acknowledges and fully understands that by using the Services, the Client will be engaging in activities that involve risk of injury. As such, the Client expressly agrees to release, waive and discharge the Coach and Our Power Chapter, LLC, from any and all claims or causes of action, including, without limitation, all injuries which may occur, regardless of negligence. Coach cannot be held liable in any way for undeclared or unknown medical conditions.

The contents of this document, program and advice should not be taken as medical advice. It is not intended to diagnose, treat, care, or prevent any health problem - nor is it intended to replace the advice of a physician. Always consult your physician or qualified health professional on any matters regarding your health. By participating in this program, Client accepts full responsibility for her actions.

CONTACT

Any questions regarding this Agreement or any aspect of our Services may be directed to Our Power Chapter at hello@ourpowerchapter.com.

Client hereby acknowledges that she agrees and understands all the terms and conditions of this agreement. Client acknowledges that Our Power Chapter, LLC, may retain a copy of this agreement for their records, and it will be kept with confidentiality in compliance with applicable laws.