CLIENT AGREEMENT
This Agreement is made by and between Our Power Chapter, LLC and Client, whereby Randi Hogan ("Coach") agrees to provide coaching services focused on nutrition and wellness. Client will agree to this agreement for herself.
SERVICES
This agreement, between Our Power Chapter, LLC, and Client, will be ongoing with a minimum of a 16-week commitment and continue from the date of agreement or until terminated by Client or Our Power Chapter, LLC.
Coach will provide coaching, advice, and support to help Client achieve her goals. Apart from the initial consultation, Client will have weekly check-ins to update Coach on any relevant information (fitness goals, medical situations, lifestyle changes, etc.) in addition to her progress.
RESPONSIBILITIES
- Coach Responsibilities: Coach will use her experience, skills, knowledge, and education to design a program tailored to Client’s lifestyle, personal goals, fitness level, and medical history provided by Client. Coach will:
- Respond to weekly check-ins within 48 hours if they are submitted on time (by 4:00 PM EST on the designated check-in date).
- Be available to answer direct messages through a private portal during the following hours:
- Monday through Friday: 8:00 AM to 6:00 PM Eastern Time
- Saturday: 9:00 AM to 1:00 PM Eastern Time
- Messages received outside of these hours will be answered on the next available day.
- Periodically review Client’s progress and update the program as necessary to ensure it aligns with Client’s evolving goals and needs.
- Provide access to educational materials, tips, and resources related to nutrition, fitness, and wellness to support Client’s understanding and success in the program.
- Offer support, encouragement, and constructive feedback to help Client stay accountable to her goals.
- Maintain confidentiality and ensure that all Client data, communications, and progress records are handled with utmost privacy.
- Client Responsibilities: Client is responsible for creating and implementing her own physical, mental, and emotional well-being, decisions, choices, actions, and results. As such, the Client agrees that Coach is not and will not be liable for any actions or inactions or for any direct or indirect results of any services provided by Coach.
- Client agrees to communicate honestly, be open to feedback, and create the time and energy to participate fully in the program.
- Client will inform Coach of any conditions or changes to her health, now and ongoing, which might affect her ability to exercise safely with minimal risk of injury. If Coach needs more medical information from Client or Client’s medical practitioner, she agrees to provide such details in a timely fashion.
- Weekly check-ins are essential for the program. If Client does not complete her check-in for the week, she forfeits that week of Services.
HOLIDAYS
Coach will observe standard U.S. federal holidays and may take additional time off throughout the year. Clients will be notified in advance of any planned absences exceeding two business days. During holiday periods, response times may be delayed, and messages will be answered on the next available business day following the holiday.
Coach will observe standard U.S. federal holidays and may take additional time off throughout the year. Clients will be notified in advance of any planned absences exceeding two business days. During holiday periods, response times may be delayed, and messages will be answered on the next available business day following the holiday.
LATE POLICY
The weeks of the Services will run from Monday to Sunday. If Client is late in submitting a weekly check-in to Coach, Coach is not responsible for making adjustments until the next check-in date. Check-ins are due by 4:00 PM Eastern Time of Client’s designated check-in date.
The weeks of the Services will run from Monday to Sunday. If Client is late in submitting a weekly check-in to Coach, Coach is not responsible for making adjustments until the next check-in date. Check-ins are due by 4:00 PM Eastern Time of Client’s designated check-in date.
SCHEDULE and FEES
All balances due for Services must be paid in full by Client prior to the rendering of Services. Services and programs are non-refundable, which includes down payments, payment plans, and programs paid in full. The fee for late payment is 5% of the amount due.
All balances due for Services must be paid in full by Client prior to the rendering of Services. Services and programs are non-refundable, which includes down payments, payment plans, and programs paid in full. The fee for late payment is 5% of the amount due.
In the event that a payment arrangement is made, all payments must be made, in full, on or before the agreed-upon dates. Additionally:
- Late payments may result in removal from or loss of access to any membership-only online groups or modules, at the Coach’s discretion.
- Non-payment may lead to administrative actions taken by Our Power Chapter, LLC.
- Client understands that she will be charged a $100 fee for any non-sufficient fund fees incurred by Our Power Chapter, LLC.
PHOTOS and TESTIMONIES
This agreement gives permission to use photos and testimonies anonymously with Client’s identity and full name obscured, for example, her face removed and/or tattoos edited out, for lawful purposes.
This agreement gives permission to use photos and testimonies anonymously with Client’s identity and full name obscured, for example, her face removed and/or tattoos edited out, for lawful purposes.
COPYRIGHT and INTELLECTUAL PROPERTY
All materials and Services provided to Client as part of a product or program or the Services which are the subject of this Agreement are proprietary and may not be duplicated, copied, reproduced, published or displayed in any form without the prior express written permission of Coach or Our Power Chapter, LLC. Client may not re-use, perform, modify, broadcast, transmit, re-post or use in any way the content or any derivative works thereof, without the prior express written permission of Coach or Our Power Chapter, LLC. All trademarks, logos, and service marks displayed on any materials provided as part of a product or program or the Services under this Agreement are protected by U.S. and International copyright and intellectual property laws. Access to any materials or content online or otherwise as part of a product or program or the Services is subject to this Agreement should not be construed as granting any license or right to use said content, including trademarks, logos and service marks of Coach or Our Power Chapter, LLC.
All materials and Services provided to Client as part of a product or program or the Services which are the subject of this Agreement are proprietary and may not be duplicated, copied, reproduced, published or displayed in any form without the prior express written permission of Coach or Our Power Chapter, LLC. Client may not re-use, perform, modify, broadcast, transmit, re-post or use in any way the content or any derivative works thereof, without the prior express written permission of Coach or Our Power Chapter, LLC. All trademarks, logos, and service marks displayed on any materials provided as part of a product or program or the Services under this Agreement are protected by U.S. and International copyright and intellectual property laws. Access to any materials or content online or otherwise as part of a product or program or the Services is subject to this Agreement should not be construed as granting any license or right to use said content, including trademarks, logos and service marks of Coach or Our Power Chapter, LLC.
LIABILITY
Client agrees that she is deemed fit to exercise by her medical professional and will follow all instructions given to her by her Coach to ensure her safety during exercise. Client acknowledges and fully understands that by using the Services, she will be engaging in activities that involve risk of injury. As such, the Client expressly agrees to release, waive, and discharge the Coach and Our Power Chapter, LLC, from any and all claims or causes of action, including, without limitation, all injuries which may occur, regardless of negligence.
Client agrees that she is deemed fit to exercise by her medical professional and will follow all instructions given to her by her Coach to ensure her safety during exercise. Client acknowledges and fully understands that by using the Services, she will be engaging in activities that involve risk of injury. As such, the Client expressly agrees to release, waive, and discharge the Coach and Our Power Chapter, LLC, from any and all claims or causes of action, including, without limitation, all injuries which may occur, regardless of negligence.
CONTACT
Any questions regarding this Agreement or any aspect of our Services may be directed to Our Power Chapter at hello@ourpowerchapter.com.
Any questions regarding this Agreement or any aspect of our Services may be directed to Our Power Chapter at hello@ourpowerchapter.com.
Client hereby acknowledges that she agrees and understands all the terms and conditions of this agreement. Client acknowledges that Our Power Chapter, LLC, may retain a copy of this agreement for their records, and it will be kept with confidentiality in compliance with applicable laws.
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